Quick-Service Training: Focus on Accuracy

Train your quick-service employees that accuracy is about getting the order right, no matter what. Most mistakes occur when guests make special requests. Hold the pickles. Easy on the mayo. No olives.

There’s a huge difference between hearing and understanding. To listen successfully at the counter, lean forward and make eye contact, looking away only to work the register. Ask questions if you’re unclear about anything guests say.

Counter crew should repeat back the order to guests — both when taking it and delivering it. Kitchen crew should double-check every order against the original ticket or order screen, paying close attention to special requests. The order should be checked again as it’s placed on the tray or in the bag.

Need more ideas to train your quick-service crew? Check out Quick Service That Sells! The DVD to learn Strategies to improve speed, accuracy, quality, value, consistency, service, atmosphere and personalization. Watch the DVD clip below to learn about how to improve speed and accuracy in your operation.