Close to Open Management
It’s easy for one manager or several employees to overlook key tasks required for a successful close – and a successful close means a successful opening the following day.
Start by listing each job position by category and add one for management. Then look at tasks that would make the following shift’s opening easier. Ask yourself: “If an employee fails to report, which tasks in his or her position could already be done for a smooth open.”
A key to the “close to open” philosophy’s success is the consistency with which it’s executed. You and your employees must follow through on individual responsibilities every shift. Constant and consistent follow-up will lead to permanent, positive behavior changes from your managers and your hourly employees. You’ve installed a series of checks and balances. As employees pick up and complete tasks they are responsible for, you’ll never enter the restaurant facing surprises due to the previous shift’s shortcomings.
