Waitstaff Training: Set the Standards

When implementing wait staff service training policies and procedures, make sure you reinforce the anticipated outcome. Consider these examples:

Policy: Say thank you to each guest.
Outcomes: Are employees making eye contact? Does the delivery seem sincere?

Policy: Suggest an appetizer to each table.
Outcomes: Do servers have the knowledge to answer questions about the item? Do they sound like a robot? Do they suggest the same item to each table?

Policy: Greet each table in a matter of seconds.
Outcomes: Is the greeting sincere? Do they rush by or actually take the time to stop at the table?