by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Feb 1, 2019 | Management
Check your job description, you know, the one that made you want this demanding restaurant manager job in the first place. Now compare it to this hospitality want ad: “…manager is responsible for ensuring excellence in guest satisfaction throughout the team.” Odds...
by Service That Sells | Jan 19, 2019 | Management, Marketing
What happens when you get people talking about your restaurant? Free advertising. The best promotional tool has always been word-of-mouth — so what can your company do to stimulate some conversations? Getting involved in your community is a great way to set your...
by Service That Sells | Dec 19, 2018 | Management
Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
by Service That Sells | Dec 16, 2018 | Management
If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It’s common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying...
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