by Service That Sells | Aug 17, 2018 | Marketing
Regular guests (or “Norms,” as we like to call them) are the bricks in your foundation. They represent the result of tireless restaurant marketing and great guest service. The fact that they consistently prefer your restaurant over the competition is flattery of the...
by Service That Sells | Jul 29, 2018 | Service & Sales
It’s no secret that improving customer loyalty provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? External-marketing devices – ads, offers, discounts and the like – get people in the door....
by Service That Sells | Jul 20, 2018 | Training
If you’re not getting the results you want from your training program, it may be because you’re operating with some training principles that don’t really hold water. Let’s look at some important training facts compared to some popular training...
by Service That Sells | Jul 8, 2018 | Human Resources
A lot rides on the effectiveness of your new hire orientation program. For one thing, it sets the tone for new employees’ entire experience at your restaurant, contributing in large part to how well they perform and how long they stay. Whether you have a new...
by Service That Sells | Jul 6, 2018 | Management, Training
Your goal as a restaurant manager is to create an atmosphere where guests want to come back. You can accomplish this through your restaurant team training program and your everyday interactions with your staff.Ever wonder if your staff’s in-fighting, disorganization,...
Follow Us!