by Service That Sells | Oct 15, 2017 | Training
Put simply, Quick Service That Sells! is delivering hospitality and a customized experience for guests. While they may be on the phone for only two minutes ordering pizza or 90 seconds in the drive thru or 60 seconds with a cashier, the experience needs to be unique....
by Service That Sells | Oct 13, 2017 | Human Resources, Management
If you’re like most restaurant managers, turnover is a major concern in your operation. Here’s something to consider: instead of putting all your energy toward finding and hiring the right employees, focus on keeping the good employees you already have. Start with the...
by Service That Sells | Sep 24, 2017 | Management
Most restaurant managers would say their guests are their top priority. Unfortunately, though, how their restaurant service training programs support this service goal isn’t always spot on. There are so many details associated with running a restaurant that it’s...
by Service That Sells | Sep 15, 2017 | Management
One of the tricks to good service is anticipating what guests want before they know what they want. In your waitstaff training, remind team members that they don’t have to be mind readers, but they do need to search for cues. Go over these restaurant training tips at...
by Service That Sells | Sep 1, 2017 | Human Resources, Management
What gets rewarded gets done, especially when it comes to restaurant training programs. It’s a fact of restaurant life that a large number of employees are working their way through school. So why not use their academic goals to enhance your service and sales...
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