by Service That Sells | May 31, 2022 | Marketing, Training
You should avoid promising in your restaurant marketing materials what your operation can’t deliver consistently. It’s impossible to create guest loyalty if you’re in the habit of building up expectations only to pull the rug out from under guests...
by Service That Sells | May 17, 2022 | Management
An effective restaurant training program includes all the cycles of service, from the time a guest pulls into your parking lot to the time they drive away. Good service starts with solid host training. A standard host greeting goes something like this: “Two for...
by Service That Sells | May 3, 2022 | Management
Guests form opinions within seconds — seconds waiting to be acknowledged, to be sat, to place a drink order, to get and pay the check. Eye contact and a warm smile go a long way in helping guests form a positive impression. The most lasting impressions, though, will...
by Service That Sells | Mar 8, 2022 | Service & Sales
As more people return to working in the office, many full-service restaurants are finally experiencing a lunch rush again. Lunch-hour guests are often watching the clock carefully, and that requires a unique level of service. Are you and your staff prepared to get the...
by Service That Sells | Nov 9, 2021 | Management, Training
Customers who missed out on holiday dining last year are ready to celebrate this year — but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells...
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