Behavioral Interviewing

Human Resources

Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future.

Take, for example, a person who returns change at a store’s register after getting back too much. He or she is likely to be honest again when a similar situation presents itself in your restaurant — like, on the rare occasion; you leave cash on the desk in the office and forget to lock the door.

Exploring past behaviors requires a little digging. You’ll get a flat “yes” when you ask: “Do you consider yourself to be an honest person? The follow-up question is what puts the applicant on the spot and gives you important behavioral insights.

You simply ask about a specific time and place when honesty was demonstrated or put to the test. Example: “Tell me about a time when you demonstrated your honesty.”

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