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Training for the New Restaurant Manager

Training for the New Restaurant Manager

Are you new to the ranks of restaurant management?  As a new restaurant manager, the most important thing for you to remember is this: your followers make you a leader, not the other way around. Although your title as manager carries a certain level of distinction and...

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Training for the New Restaurant Manager

Are you new to the ranks of restaurant management?  As a new restaurant manager, the most important thing for you to remember is this: your followers make you a leader, not the other way around. Although your title as manager carries a certain level of distinction and...

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How to Win With Restaurant Training

How to Win With Restaurant Training

“There are three kinds of people in baseball: people who make it happen, people who watch what happens, and people who wonder what happened.” Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant...

Formula for Takeout and Quick Service Success: SHAQ

Formula for Takeout and Quick Service Success: SHAQ

If yours is a quick-service or takeout restaurant churning guests through a cookie-cutter experience, you can’t expect to survive, let alone thrive.  Forget being 1% better at 100 things — it’s time to step out. Be unique, be great, and be different. How? To out-serve...

Great Restaurant Marketing Expectations

Great Restaurant Marketing Expectations

You should avoid promising in your restaurant marketing materials what your operation can't deliver consistently. It's impossible to create guest loyalty if you're in the habit of building up expectations only to pull the rug out from under guests once you get them in...

Host Training: More Than Just Greet and Seat

Host Training: More Than Just Greet and Seat

An effective restaurant training program includes all the cycles of service, from the time a guest pulls into your parking lot to the time they drive away. Good service starts with solid host training. A standard host greeting goes something like this: “Two for...

Watch Your Mouth

Watch Your Mouth

Guests form opinions within seconds — seconds waiting to be acknowledged, to be sat, to place a drink order, to get and pay the check. Eye contact and a warm smile go a long way in helping guests form a positive impression. The most lasting impressions, though, will...

What Is Your Invisible Product?

What Is Your Invisible Product?

Have you ever stopped to think about what “service” really means? Put simply, restaurant service is the manner in which the guest is treated. It’s a thing more often felt than seen. It’s a bit of a magic act, an illusion, a perceived value that accompanies the...

Improve Restaurant Service to Clock-Watchers

Improve Restaurant Service to Clock-Watchers

As more people return to working in the office, many full-service restaurants are finally experiencing a lunch rush again. Lunch-hour guests are often watching the clock carefully, and that requires a unique level of service. Are you and your staff prepared to get the...

What’s Your Relationship Status?

What’s Your Relationship Status?

Love is in the air this time of year, but is it in your restaurant? It should be, at least when it comes to you and your guests. Guest relationships don’t have to be complicated.  Check out these three simple steps you and your staff can take to have successful,...

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