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Moments of Truth

Moments of Truth

Whether you’re serving a packed house or offering curbside delivery, you and your staff have many chances to impress – or disappoint – guests. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember,...

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Moments of Truth

Whether you’re serving a packed house or offering curbside delivery, you and your staff have many chances to impress – or disappoint – guests. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember,...

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Restaurant Marketing to Summer Tourists

Restaurant Marketing to Summer Tourists

Summer is just around the corner; those long, hot days when you can almost smell the sunscreen wafting from your flip flop-clad guests. They’re obviously on vacation – meaning they just as obviously won’t become regulars – so why give them any extra attention or...

Once a Year Marketing Adds Up

Once a Year Marketing Adds Up

Filling out your restaurant marketing calendar can be tough, whether you’re trying to plan your social media content, lunch specials, or your events. A great way to handle one, or even all, of these problems is to embrace some yearly events! Anniversaries and...

Role-Play Ideas for Restaurant Training

Role-Play Ideas for Restaurant Training

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...

Elements of Effective Kitchen Employee Training

Elements of Effective Kitchen Employee Training

Minimize waste. Prevent accidents. Control costs. Produce the best quality product. Oh, and make it quick. No wonder the atmosphere in the kitchen feels like the hot seat. But your kitchen employees can take the heat — or can they?  Training Your Kitchen Employees...

Use Waitstaff Training to Boost Profits

Use Waitstaff Training to Boost Profits

The person who can have the greatest impact on your productivity is the person who just clocked in at four o’clock. Don’t look at her as the server. Look at her as a salesperson who is either maximizing the leads you’ve generated for her (customers who walk in the...

Put a Cork In It

Put a Cork In It

Wine has surged in popularity lately, and with that renewed interest comes a more watchful eye on wine etiquette. Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before...

Turn the Tables on Turnover

Turn the Tables on Turnover

Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...

Help Wanted: Hire Better Restaurant Employees

Help Wanted: Hire Better Restaurant Employees

More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...

Server Training: Are They Working Harder (or Smarter)?

Server Training: Are They Working Harder (or Smarter)?

There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...

Don’t Worry, Be Happy: Keys to a Profitable Happy Hour

Don’t Worry, Be Happy: Keys to a Profitable Happy Hour

Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...

Employee-Friendly Policies

Employee-Friendly Policies

Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...

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