by Service That Sells | Apr 27, 2016 | Management
As a restaurant manager, you wear a lot of hats. You’re a boss, sure, but you’re also a leader. What’s the difference? A lot! Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few...
by Service That Sells | Feb 7, 2016 | Management
When we think about building guest loyalty, we often bog ourselves down with external, uncontrollable factors—the hot new concept that just opened up down the street or the construction that’s blocking our entrance. Instead, our main focus should be, “What do...
by Service That Sells | Dec 20, 2015 | Management
With January right around the corner, the outlook can be cold and bleak… and for many, we’re not just talking about the weather. Don’t worry, you can change the forecast for your restaurant. Look at the typically slower months of January and February as...
by Service That Sells | Dec 2, 2015 | Management
About 8 million employees — roughly 5 percent of the U.S. workforce — hold second jobs. Given the tight labor market in the hospitality industry, it’s not uncommon for hourlies to moonlight with other restaurants, possibly even your competitors. How you manage...
by Service That Sells | Nov 8, 2015 | Management
Don’t forget to also invest training time and money in the first salesperson your guests meet … your host or hostess. Host and hostess training is key to setting the stage for higher sales. For example, a hostess seats two of your guests and instead of saying,...
by Service That Sells | Jul 24, 2015 | Management
Have you ever stopped to think about what “service” really means? What is it? Can it be defined? (Forget Webster; as far as we know, he never worked flipping burgers, mixing drinks, selling clothes, listing real estate, or checking in hotel guests.) We define service...
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