by Service That Sells | Sep 12, 2019 | Service & Sales
When suggesting appetizers and desserts, have you ever noticed that some guests never quite say yes or no? They may mumble that they’re “kind of full” or “not sure.” Indecisive guests want guidance. Who better to offer direction than their server? Here are some ideas...
by Service That Sells | Aug 8, 2019 | Service & Sales, Training
Are you running pre-shift meetings, training your restaurant staff, tacking up specials, and talking about high-profit items until you’re blue in the face. Are you worried that if you push your servers to sell any harder, your restaurant will become the...
by Service That Sells | Jun 27, 2019 | Service & Sales
Point. Click. Enjoy. Simple electronic interactions are what today’s restaurant guests crave. They want to eat out the same way they bank, travel, and shop — with clicks, taps, and swipes. Apps for making reservations, placing to-go orders, and meal delivery are...
by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Sep 24, 2018 | Service & Sales
If you want your servers to act as salespeople, you need to treat them – and train them – as salespeople. Here are five typical mistakes that salespeople in all industries make. How do your salespeople add up?Sales Mistake # 1: Allowing a prospect to lead the sales...
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