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Improve Service with Mystery Shopping in Your Restaurant

Improve Service with Mystery Shopping in Your Restaurant

by Service That Sells | Oct 4, 2018 | Service & Sales

Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...

Train Your Servers on The Art of Caring Behavior

by Service That Sells | Mar 24, 2012 | Management

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What’s Caring Behavior? Many things, really. But all boiled down, it’s making guests feel important. Important enough to be:...

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