• Login
  • Contact Support
  • Sales: 1.800.247.8514
  • Solutions
    • trainingGrid™ LMS
      • About trainingGrid™
      • BYOC
      • Learning Paths
      • Blended Learning
      • Deliver Training
      • Certify and Advance
      • ResourceHub
      • gridSign™
    • Content Library
      • Browse Training
      • Convenience Store
      • Human Resources
      • Compliance
      • Restaurant
      • Free COVID Training
      • Free CSAT Training
    • Marketplace
      • Browse Categories
      • Alcohol Sales
      • California RBS
      • Food Handler
      • HR Compliance
      • Tobacco Sales
    • Custom Content
      • View Custom Options
  • Marketplace
    • Categories
      • Alcohol Sales
      • Food Handler
      • HR Compliance
      • Tobacco Sales
    • Popular Training
      • California RBS
      • Harassment Prevention
      • On-Premise Alcohol
      • Off-Premise Alcohol
      • Tobacco Sales
  • Resources
    • Our Blogs
    • Culture of Convenience Podcast
    • trainingGrid™ Release Notes
  • About Us
    • About RTO
      • Who We Are
      • Careers
      • Contact Us
    • Our Brands
      • Culture of Convenience
      • MotionGlass Studios
Schedule a Call
Dealing with Angry Restaurant Customers

Dealing with Angry Restaurant Customers

by Service That Sells | Dec 3, 2020 | Service & Sales

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
Four Phrases to Never Use with Guests

Four Phrases to Never Use with Guests

by Service That Sells | Feb 8, 2019 | Service & Sales

For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
Build Guest Loyalty: It’s Simpler Than You Think

Build Guest Loyalty: It’s Simpler Than You Think

by Service That Sells | Feb 7, 2016 | Management

When we think about building guest loyalty, we often bog ourselves down with external, uncontrollable factors—the hot new concept that just opened up down the street or the construction that’s blocking our entrance. Instead, our main focus should be, “What do...

Follow Us!

Follow Us on FacebookFollow Us on Google+Follow Us on TwitterFollow Us on LinkedIn

Need Help?

Contact Support

Subscribe to Restaurant Articles

Strive to be the best restaurant leader you can be! Sign up and receive weekly updates from our article knowledge base.

Subscribe

Contact Us

Sales

1.800.247.8514
Email Sales

Technical Support

1.800.786.9545
Contact Tech Support

Billing

1.800.247.8514
Email Billing

About RTO

  • Who We Are
  • Careers
Ready Training Online

1595 S. Mount Joy Street
Suite 100
Elizabethtown, PA 17022

Our Brands

  • trainingGrid™
  • Culture of Convenience
  • MotionGlass Studios

Join the Conversation

  • Follow
  • Follow
  • Follow

© 2022 Ready Training, Inc. All Rights Reserved | Privacy Policy | IT Toolbox