by Service That Sells | May 2, 2010 | Service & Sales
Many servers have acquired a negative impression of suggestive selling. Often we hear: “I don’t want to be pushy! ” Suggestive selling is just that — giving your guests all the options that they have to enjoy a well-rounded dining experience. “I have...
by Service That Sells | Mar 7, 2010 | Management
Guests are — first and foremost — people. They want to be treated like individuals, not just nameless customers. The best way to initiate table talk is to ask polite, but not too personal, questions. Here are some safe topics: Appearance: “That’s a beautiful tie.”...
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