by Service That Sells | Nov 7, 2023 | Service & Sales
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
by Service That Sells | Mar 28, 2023 | Service & Sales
It’s a reality — kids will be kids. They will throw fits. They will throw food. They will throw a wrench in even the most well-thought-out plan. Happy families make happy customers, and it takes more than just a good kid’s menu to make that happen....
by Service That Sells | Feb 1, 2021 | Service & Sales
Guests love appetizers, and so should you. With restaurant capacity limited in many areas, it’s more important than ever to train servers to sell appetizers and other add-on items. There’s another benefit, too: unoccupied time passes slower than occupied...
by Service That Sells | Sep 21, 2018 | Service & Sales
Small talk is something not enough managers train their waitstaff on, yet it’s very important to the guests’ overall impressions of a restaurant. While it comes naturally to some servers, others jump right in to the specials and leave customers without...
by Service That Sells | Feb 7, 2016 | Management
When we think about building guest loyalty, we often bog ourselves down with external, uncontrollable factors—the hot new concept that just opened up down the street or the construction that’s blocking our entrance. Instead, our main focus should be, “What do...
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