by Service That Sells | Apr 27, 2018 | Human Resources, Management
We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...
by Service That Sells | Apr 24, 2018 | Management
Restaurants can be like pressure cookers. In the back of the house, employees work in close quarters where speed and accuracy rule. In the front of the house, servers have to be on the top of their game to deliver exceptional service and sales worthy of big tips....
by Service That Sells | Apr 22, 2018 | Management
Everything is fine. Customers are happy, employees are content… things are going well. So what’s missing? Maybe it’s that spark – that passion – that turns a job into a way of life. Your job as an operator is to build and feed that passion in your team members through...
by Service That Sells | Apr 20, 2018 | Management
It’s easy to communicate, right? For example, a restaurant manager says to a server, “Your check averages are the lowest on staff. Get your act together!” While that’s technically communication, it’s not effective, and it happens way too often. Anyone can...
by Service That Sells | Apr 15, 2018 | Management
Not too many people want to argue, disagree, or openly oppose the views of their teammates or boss. Yet, it’s often those opposing views that can bring about productive and positive change for your restaurant. Yes, it’s true — conflict can be a good thing and can lead...
by Service That Sells | Apr 13, 2018 | Management
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
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