by Service That Sells | Oct 13, 2017 | Human Resources, Management
If you’re like most restaurant managers, turnover is a major concern in your operation. Here’s something to consider: instead of putting all your energy toward finding and hiring the right employees, focus on keeping the good employees you already have. Start with the...
by Service That Sells | Sep 24, 2017 | Management
Most restaurant managers would say their guests are their top priority. Unfortunately, though, how their restaurant service training programs support this service goal isn’t always spot on. There are so many details associated with running a restaurant that it’s...
by Service That Sells | Sep 15, 2017 | Management
One of the tricks to good service is anticipating what guests want before they know what they want. In your waitstaff training, remind team members that they don’t have to be mind readers, but they do need to search for cues. Go over these restaurant training tips at...
by Service That Sells | Sep 1, 2017 | Human Resources, Management
What gets rewarded gets done, especially when it comes to restaurant training programs. It’s a fact of restaurant life that a large number of employees are working their way through school. So why not use their academic goals to enhance your service and sales...
by Service That Sells | Jul 21, 2017 | Management, Marketing
When we think marketing, we think getting people in the door… and those people we’re targeting are often customers who are visiting for the first time. The theory is “if they try us, they’ll like us,” but the truth is getting new customers is almost ten times more...
by Service That Sells | Jul 18, 2017 | Management
To many managers in the restaurant business, the words “performance management” conjures up images of annual performance reviews or write-ups about poor performance. In truth, though, it is much more far-reaching than that. Performance management is less about what...
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