by Service That Sells | Nov 17, 2013 | Management
During the holidays, you and your team have countless opportunities to maximize sales. With the steady stream of diners and the feeling of goodwill and gluttony (it’s no surprise that most Americans gain at least five pounds during the season), it’s the perfect time...
by Service That Sells | Aug 4, 2012 | Management
New guests are trying your restaurant all the time. Do you know who they are and, more importantly, do you know how to bring them back? Brush up on your service and sales training and make a commitment to get completely involved in meeting—and pleasing—new guests....
by Service That Sells | Jun 3, 2012 | Management
When it comes to protecting your customers from bad allergic reactions, waitstaff training is a must. Most people with serious food allergies are alert and cautious when ordering, but what happens when they’re misinformed? Many servers—especially younger, less...
by Service That Sells | May 20, 2012 | Management
“Helllloooo!! Is there anybody in there?” It’s been a long night and you’re starting to feel like a parent. You’ve told the teen what to do and when to do it more times that you can count, but still Table 5 hasn’t been bussed and the dirty trays aren’t anywhere near...
by Service That Sells | Nov 19, 2011 | Management
If you have Spanish-speaking employees in your restaurant, show them how important they are to you and your operation by making an effort to communicate with them in their own language. You may not want or be able to become fluent, but it’s not hard to learn...
by Service That Sells | Jun 5, 2011 | Management
As a restaurant manager, you’ve undoubtedly faced people issues. How you handled them – and continue to handle them – will have a profound impact on your entire waitstaff, not just the servers you’ve counseled. The last thing you want to do is promote turnover in your...
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