by Service That Sells | Feb 19, 2010 | Management
The “Please Wait to be Seated” sign creates anxiety when the host staff isn’t present. Teach your servers to look for and then acknowledge every waiting guest with a smile and “Hi! The hostess will be right with you!” if he or she is off seating other guests. Make...
by Service That Sells | Jan 14, 2010 | Management
Competition for the customer has sky-rocketed. Operators are introducing value pricing and loyalty programs… anything to keep their focus on getting people through the door. While these efforts are indeed necessary, micro-focusing on the needs of external customers...
by Service That Sells | Jan 14, 2010 | Management
Serving customers as if they’re royalty is a technique dubbed “MMFI” which stands for Make Me Feel Important. That’s how customers want to be treated. Here are the secrets to executing “The Star Treatment.” To turn newcomers into regulars, enlist the help of your...
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