by Service That Sells | Nov 9, 2021 | Management, Training
Customers who missed out on holiday dining last year are ready to celebrate this year — but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells...
by Service That Sells | Oct 26, 2021 | Human Resources, Management, Training
In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...
by Service That Sells | Sep 28, 2021 | Management
Who you are as a restaurant manager changes from day to day. (And if it doesn’t, you may not be doing it right.) Effective leaders are flexible, changing styles and strategies to meet the needs of their teams. Effective leaders know that in order for their teams to...
by Service That Sells | Aug 31, 2021 | Management, Marketing
Increasing check averages means more profits for your restaurant and bigger tips for your staff. It really is that simple. Here are a few strategies to get you started. Offer meal deals. Today’s consumers are looking for value and convenience. Many full-service...
by Service That Sells | Aug 3, 2021 | Management
You’ve heard the story: Two hikers encounter an angry bear in the forest. One of them opens their backpack, pulls out their running shoes, and begins putting them on as fast as they can. The other watches and says incredulously, “You don’t think you’re going to outrun...
by Service That Sells | Jun 1, 2021 | Management, Training
Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...
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