by Service That Sells | Oct 22, 2020 | Management, Training
For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...
by Service That Sells | Oct 8, 2020 | Management, Training
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
by Service That Sells | Aug 13, 2020 | Service & Sales, Training
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they’ll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is...
by Service That Sells | Jul 30, 2020 | Training
Order accuracy is always a critical element of delivering exceptional service, but it’s even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered,...
by Service That Sells | Jun 18, 2020 | Management, Training
With everything you and your restaurant staff have been through in the past few months, you’ve earned the right to say you’ve weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded...
by Service That Sells | Jun 4, 2020 | Management, Training
As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...
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