Heat of the Moment Training


Some of the best training happens in the heat of the moment. That’s why trainers and managers need to see themselves as coaches whenever they’re interacting with staff and guests. Consider these coaching strategies:

  • On the floor, they can observe the service and sales behaviors of developing servers and make performance-enhancing suggestions.
  • They can demonstrate “how they do it” during role-plays conducted at pre-shift or month-end team meetings.
  • They can lead their own scheduled training sessions, covering topics of importance to your operation.
  • They can handle the front-line orientation of new hires.

Restaurant Service and Sales Training

The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, a restaurant training philosophy developed by restaurant owners for restaurant owners. Click here to learn more.

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