The way you treat your employees determines how they’ll treat your guests. This starts during your orientation program. New employees are typically the most attentive and open to new ideas during their first few weeks on the job, so make sure you make the most of that time.
Start Off Strong
Orientation is an important first step of an employee’s time with you. Whether you’re training someone who has worked in the restaurant industry for a while or is just starting out, many employees may be unsure of what to expect. At the beginning of orientation, tell employees what the training objectives are for orientation. Encourage them to ask you questions as you go.
When you do it right, there are many benefits of a successful orientation, including:
- Training: Use your orientation program to introduce your new hires to the training methods they can expect to encounter as they grow in their jobs.
- Development: An effective orientation program sets the stage for successful training throughout the employee’s career with you.
- Consistency: Your orientation program ensures that all employees start out with the same information. This is important for guest service, and is also critical for safety and compliance guidelines. Online learning management systems improve consistency in training.
- Retention: Effective orientation programs improve staff retention by inspiring confidence, encouraging skill development, and re-affirming the employee’s decision to accept a position with you.
Your Role in New Hire Orientation
As a restaurant manager, your words and actions mean a great deal during a new employee’s first days on the job. Lead by example. Make the most out of this time from the very moment new employees walk through your doors by welcoming them and letting them know you’re happy they chose to work at your restaurant.
Make Restaurant Service and Sales Training Part of Orientation
The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, a restaurant training philosophy developed by restaurant owners for restaurant owners. Click here to learn more.