Teamwork, simply stated, is less me and more we. Each member has a different role on the team. The strengths – and weaknesses – of each team member are unique, but they are all working toward the same goal. Individual efforts contribute to the team’s success, but the team won’t reach its goal unless everyone works together. The same is true of teamwork in a restaurant.
Who Benefits from Teamwork in a Restaurant?
When teamwork is running effectively in your restaurant, the benefits are multi-faceted. First, each member of the team benefits. Working on a team helps employees learn important skills that not only make them better employees, but better people, too. Next up, managers benefit. Effective teamwork in a restaurant makes day-to-day operations run more smoothly. Finally, the business benefits from teamwork. When employees feel like they are part of a team, they’re more supportive of each other and morale is higher. This, in turn, reduces turnover costs and improves the bottom line.
How Does Teamwork Affect Guests?
The benefits of restaurant teamwork go beyond your internal people and business. A lack of teamwork means slower service, more mistakes, rude staff, and a negative guest experience. If employees are non-supportive, resentful, and unwilling to go above and beyond, the people who suffer most are your guests. You can have the best promotion, location, or prices in town, but if your guests are greeted by indifferent employees, your opportunity for repeat traffic walks right out the door.
What Makes Your Restaurant Team Work?
Effective teamwork in your restaurant doesn’t happen all by itself. It takes time, planning, and a dedication to ongoing team training. A well-trained staff not only helps your employees improve their on-the-job skills, it also improves important soft skills such as communication and trust.
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