by Service That Sells | Aug 31, 2018 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
by Service That Sells | Jul 10, 2018 | Human Resources, Training
Restaurant training is multi-faceted. It’s not a single event, it’s ongoing process. It’s not one thing you do on one day, it’s many things you do every day. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also...
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