by Service That Sells | Apr 24, 2018 | Management
Restaurants can be like pressure cookers. In the back of the house, employees work in close quarters where speed and accuracy rule. In the front of the house, servers have to be on the top of their game to deliver exceptional service and sales worthy of big tips....
by Service That Sells | Apr 13, 2018 | Management
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
by Service That Sells | Apr 8, 2018 | Management
There’s no doubt about it – restaurant managers spend a lot of time talking. On any given shift, you likely have conversations or correspondence almost non-stop. You communicate with employees, customers, vendors, and the list goes on. If you had to guess, how many...
by Service That Sells | Apr 6, 2018 | Management
Take a good look at your to-do list. (And if you don’t have a to-do list, make one.) Then ask yourself, “Which of these tasks really requires my skills to complete and which ones can an hourly employee be taught to perform?” You can pick any one of the...
by Service That Sells | Apr 3, 2018 | Management
The great Robin Williams once said, “Spring is nature’s way of saying, ‘Let’s party!’” In the restaurant business, any cause for celebration can increase traffic and profits. You want nothing more than for guests to think about your restaurant first when they’re...
Follow Us!