Watch Your Mouth

Watch Your Mouth

Guests form opinions within seconds — seconds waiting to be acknowledged, to be sat, to place a drink order, to get and pay the check. Eye contact and a warm smile go a long way in helping guests form a positive impression. The most lasting impressions, though, will...
Bartender Training: How to Clean a Beer Glass

Bartender Training: How to Clean a Beer Glass

Have you trained your bartenders on how to clean a beer glass? A bad glass can ruin a good beer — and a customer’s experience. Train your bartenders the five steps toward a “beer-clean” glass: Start with a clean, three-compartment sink. Sink one should be filled with...

Waitstaff Training: SERVE-US not SERVICE

How can you motivate – and empower – your servers to make more tips? Transform their style from “service’ to “serve-us!” Here’s a quick lesson in providing serve-us to pass along to your servers at your next waitstaff training session. First,...