When implementing wait staff service training policies and procedures, make sure you reinforce the anticipated outcome. Consider these examples:
Policy: Say thank you to each guest.
Outcomes: Are employees making eye contact? Does the delivery seem sincere?
Policy: Suggest an appetizer to each table.
Outcomes: Do servers have the knowledge to answer questions about the item? Do they sound like a robot? Do they suggest the same item to each table?
Policy: Greet each table in a matter of seconds.
Outcomes: Is the greeting sincere? Do they rush by or actually take the time to stop at the table?
Cycle of Service Restaurant Service Training
With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. Our restaurant service training follows the Service That Sells! Cycle of Service, breaks down a guest’s visit into separate steps from the moment guests pull into the parking lot until that final moment when they walk out the door. Click here for a preview.
