by Service That Sells | Apr 19, 2022 | Human Resources, Management, Service & Sales
It’s Saturday night and the place is hopping. The only people who aren’t moving are two servers who never showed up. Dishes are piling up, and guests are looking around hoping to be noticed by someone. What can you do to keep guests happy when your restaurant is...
by Service That Sells | May 22, 2019 | Human Resources, Management
We don’t have to tell you — restaurant management isn’t easy. One of the hardest tasks for restaurant managers is firing employees, especially when they’re a well-liked member of your team.Ease the Blow and Move OnEverybody loves Katie, but you...
by Service That Sells | Mar 28, 2019 | Human Resources
As the restaurant employment outlook changes, effective restaurant managers are once again looking at tapping into a non-traditional labor pool in order to staff their restaurants. So where will you turn and what kind of employee will you turn to? First, take a look...
by Service That Sells | Oct 28, 2018 | Human Resources, Management
Hiring for the busy season? While it may be tempting to simply post some “Help Wanted” ads and hire whoever walks in the door, that restaurant staffing strategy may make your busy season more stressful than ever. Seasonal hiring may cover a short-term...
by Service That Sells | Aug 31, 2018 | Human Resources
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
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