by Service That Sells | Feb 18, 2018 | Training
Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...
by Service That Sells | Apr 14, 2017 | Training
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
by Service That Sells | Aug 19, 2012 | Training
Team meetings give you an opportunity to train, to coach and to inform. Whether it’s a brief pre-shift meeting or a longer session, your role as the facilitator is to define objectives for the meeting and manage the time and discussion to ensure those objectives are...
by Service That Sells | Mar 11, 2012 | Human Resources
Attention restaurant managers! If you’re bending the rules for one low-performing employee, the rest of your staff will certainly notice. Low standards produce low morale and low performance levels throughout your operation. That’s why you can’t be afraid to correct...
by Service That Sells | Jan 15, 2012 | Service & Sales
During one of our Service That Sells! restaurant training programs, a waiter came up to us and said, “I know why you guys are pointing out that suggestive selling raises our tips; it’s really so that the restaurant makes more money.” Yes! Exactly! He was absolutely...
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