by Service That Sells | Oct 19, 2018 | Training
Cash is no longer king. A recent survey showed that only 11 percent of consumers prefer using cash when making purchases, and restaurant guests are even more likely to pay with a credit card. This is actually good news for restaurant owners because not only do...
by Service That Sells | Oct 6, 2018 | Training
When developing a restaurant training plan, structure the time you have available to get the biggest bang for your training buck. Limit your training to doable behaviors presented in a clear, consistent and ongoing basis, and use a variety of tools — from online...
by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Sep 30, 2018 | Training
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
by Service That Sells | Sep 18, 2018 | Management
Demonstrating management presence to your guests is a critical part in the overall Cycle of Service that encompasses the guest experience. Don’t “manage the floor,” work the room. Try to greet every guest in your dining room or bar. Watch your...
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