by Service That Sells | Feb 15, 2021 | Service & Sales
Restaurant service is much more than delivering hot food hot and cold food cold. Service is an invisible product. It’s what sets your restaurant apart from the competition and creates repeat business and referrals. Exceptional service takes hard work by everyone...
by Service That Sells | Feb 1, 2021 | Service & Sales
Guests love appetizers, and so should you. With restaurant capacity limited in many areas, it’s more important than ever to train servers to sell appetizers and other add-on items. There’s another benefit, too: unoccupied time passes slower than occupied...
by Service That Sells | Dec 3, 2020 | Service & Sales
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
by Service That Sells | Oct 8, 2020 | Management, Training
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
by Service That Sells | Sep 24, 2020 | Service & Sales
When you have a reactive approach to guest service, you and your staff wait for guests to tell you what they need, and then you take care of it. When you and your staff are stuck in reactive mode, it affects every level of service. The kitchen gets backed up, servers...
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