by Service That Sells | Mar 20, 2024 | Training
Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...
by Service That Sells | Aug 2, 2010 | Training
Role-playing is a perfect way to give servers an opportunity to practice dialogue before they approach guests with it. Follow these guidelines to make the role-playing exercise worth the effort. Establish real-life examples using props and co-workers playing the part...
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