by Service That Sells | Aug 13, 2020 | Service & Sales, Training
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they’ll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is...
by Service That Sells | Jul 16, 2020 | Service & Sales
With restaurants re-opening under strict guidelines, differentiating yourself from the competition is more important than ever. Managers who focus only on product offerings and special offers will struggle to make a strong comeback. It’s too easy to be replicated....
by Service That Sells | May 12, 2020 | Management
The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their cues from you.How to Wow...
by Service That Sells | Jan 23, 2020 | Service & Sales, Training
The restaurant business is show business. Maybe not Hollywood style show business, exactly, but more like a great improv show where every performance is new and unpredictable. You are the director, and your staff is the cast and crew. Your servers are the stars of the...
by Service That Sells | Jan 9, 2020 | Service & Sales, Training
The sight is all-too common: A stressed-out server spinning out of control in his or her section. Table No. 1 needs a clean fork. Table No. 2 was just seated and the guests are scanning the restaurant for someone — anyone — to wait on them. Table No. 3...
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