Waitstaff Role-Playing to Sell the Holidays Sooner


The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.

Server: Thanks again for coming in tonight. Did you enjoy your evening?

Customer 1: Yes, very much!

Server: Great! If you’d like to share this experience with your co-workers or family, we’re taking reservations now for holiday parties and catering events. Do you have any plans?

Customer 2: I haven’t even thought about the holidays yet!

Server: I know what you mean, but we book up so quickly and I like to give our customers the first shot at our prime times.

Customer 1: You know, our Bunko group wanted to have an ornament exchange in early December. Maybe I should reserve a table now. There’ll be 12 of us.

Server: Great! Let me get you our hostess and we’ll make sure you have a great spot.

Customer 1: Thanks!

Restaurant Service and Sales Training

The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, a restaurant training philosophy developed by restaurant owners for restaurant owners. Click here to learn more.

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