by Service That Sells | Dec 3, 2020 | Service & Sales
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
by Service That Sells | Nov 5, 2020 | Marketing, Service & Sales
It’s no surprise that wine and champagne sales spike during the busy holiday season. As people celebrate the season, wine and champagne almost sell themselves. Almost. Now is a great time to ramp up your wine marketing program to get the most out of your holiday...
by Service That Sells | Oct 22, 2020 | Management, Training
For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...
by Service That Sells | Oct 8, 2020 | Management, Training
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
by Service That Sells | Sep 24, 2020 | Service & Sales
When you have a reactive approach to guest service, you and your staff wait for guests to tell you what they need, and then you take care of it. When you and your staff are stuck in reactive mode, it affects every level of service. The kitchen gets backed up, servers...
by Service That Sells | Sep 10, 2020 | Service & Sales
Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the different reasons people visit restaurants. They vary a great deal, from quick lunches to business meetings...
by Service That Sells | Aug 13, 2020 | Service & Sales, Training
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they’ll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is...
by Service That Sells | Jul 30, 2020 | Training
Order accuracy is always a critical element of delivering exceptional service, but it’s even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered,...
by Service That Sells | Jul 16, 2020 | Service & Sales
With restaurants re-opening under strict guidelines, differentiating yourself from the competition is more important than ever. Managers who focus only on product offerings and special offers will struggle to make a strong comeback. It’s too easy to be replicated....
by Service That Sells | Jul 2, 2020 | Management
Teams, in any context, share common goals and a clear mission. As you adjust to changes at your restaurant, your restaurant team needs to adjust a well. How has the team’s mission changed? What goals are striving to achieve through restaurant teamwork? Do all...
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