by Service That Sells | Aug 8, 2019 | Service & Sales, Training
Are you running pre-shift meetings, training your restaurant staff, tacking up specials, and talking about high-profit items until you’re blue in the face. Are you worried that if you push your servers to sell any harder, your restaurant will become the...
by Service That Sells | Aug 1, 2019 | Management
No one ever said being a successful restaurant manager was easy. There’s always room for improvement, and the best people to help you find ways to improve are right in front of you. Your employees are on the front line. Use their experience to help you make your...
by Service That Sells | Jul 25, 2019 | Human Resources, Training
The #metoo movement continues to bring shocking stories to the top of our news feeds, but workplace harassment was around long before it was such a popular subject. This is especially true of sexual harassment in the restaurant industry. Some reports suggest that up...
by Service That Sells | Jul 18, 2019 | Management
To sell is to serve. To serve is to sell. If your servers and bartenders can grasp this concept, they’ll go far in this business. To help them get the hang of it, you may need to provide a little incentive in the form of good ol’ fashioned competition. Here are...
by Service That Sells | Jul 11, 2019 | Management
Take some simple steps to improve teamwork in your restaurant. Restaurant team members who know each other—and have even discovered some common ground—work better together, helping each other with tasks and creating a more enjoyable environment for everyone,...
by Service That Sells | Jun 27, 2019 | Service & Sales
Point. Click. Enjoy. Simple electronic interactions are what today’s restaurant guests crave. They want to eat out the same way they bank, travel, and shop — with clicks, taps, and swipes. Apps for making reservations, placing to-go orders, and meal delivery are...
by Service That Sells | Jun 20, 2019 | Training
“No one’s doing what they’re supposed to! I’ve got too many training problems!”Wait! Are you sure you have too many training problems in your restaurant? Maybe you just don’t have enough restaurant training programs. Or maybe the problems aren’t even connected to...
by Service That Sells | Jun 6, 2019 | Training
There’s nothing like a cold beer to beat the heat of the summer season. In fact, beer is so popular this time of year, it almost sells itself! But despite the easy sale, the beer trade comes with a few costly negatives: kegs take up space, bottles must be...
by Service That Sells | May 29, 2019 | Operations
We all want to be known for our generous portions at a reasonable price. After all, the American public is value conscious. But unless the extra dollop of sour cream is figured into the retail price of the item, your waitstaff needs to refrain from the urge to pile it...
by Service That Sells | May 22, 2019 | Human Resources, Management
We don’t have to tell you — restaurant management isn’t easy. One of the hardest tasks for restaurant managers is firing employees, especially when they’re a well-liked member of your team.Ease the Blow and Move OnEverybody loves Katie, but you...
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