by Service That Sells | Jul 17, 2018 | Management
Following the Service That Sells! 7 Steps of Service Excellence will lead to positive guest experiences and repeat visits. Ensuring your staff implements these steps is only part of the equation for creating a service-centered environment. You must also implement...
by Service That Sells | Jul 8, 2018 | Human Resources
A lot rides on the effectiveness of your new hire orientation program. For one thing, it sets the tone for new employees’ entire experience at your restaurant, contributing in large part to how well they perform and how long they stay. Whether you have a new...
by Service That Sells | Jul 6, 2018 | Management, Training
Your goal as a restaurant manager is to create an atmosphere where guests want to come back. You can accomplish this through your restaurant team training program and your everyday interactions with your staff.Ever wonder if your staff’s in-fighting, disorganization,...
by Service That Sells | Jul 3, 2018 | Human Resources
With competition for quality employees as fierce as at is for loyal guests, it may be tempting to hire anyone who fills out an application and actually shows up for an interview. Not so fast! Even if you’re really feeling desperate, filling a position with just anyone...
by Service That Sells | Jul 1, 2018 | Training
Pep talks — “Alright, people, let’s get out there and sell, sell, sell!” — can take you only so far. Waitstaff training gets everyone excited at first, but can fizzle quickly. Even sales contests and incentives, while important, can’t be run every minute of...
by Service That Sells | Jun 29, 2018 | Management, Training
It’s getting harder and harder to find effective managers, especially as more jobs open up in other industries. Now more than ever, it’s important to implement a career progression restaurant training model, grooming your lower-level staff for management...
by Service That Sells | Jun 26, 2018 | Human Resources
In restaurants across the country these days, it seems like “Help Wanted” signs are just as common as daily specials boards. Unfortunately, though, just putting a sign in the window isn’t enough to attract quality employees. Competent applicants are not going to walk...
by Service That Sells | Jun 19, 2018 | Management
The infamous Homer Simpson once said, “I think Smithers picked me because of my motivational skills. Everyone says they have to work a lot harder when I’m around.” The success of your restaurant team is dependent on everyone working not only as hard...
by Service That Sells | Jun 17, 2018 | Training
When does a trend become a standard? In the training industry, it happens when a majority of companies accept a methodology as the foundation of their overall learning strategy. Such is the case with eLearning, or online training. Experts predict that over 77 percent...
by Service That Sells | Jun 15, 2018 | Management
Even the most effective restaurant managers encounter stubborn personnel obstacles—ones that won’t go away, but continue to block the flow of business and give rise to staff-training issues. Many leave you wondering how something so simple can cause so much...
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