by Service That Sells | Apr 17, 2018 | Human Resources
Turnover rates in the restaurant industry have always been high, topping 70% for the past few years. Some of this is just the nature of the business. As a major employer of teens, students, and part-time staffers, higher attrition is expected. Low unemployment...
by Service That Sells | Apr 15, 2018 | Management
Not too many people want to argue, disagree, or openly oppose the views of their teammates or boss. Yet, it’s often those opposing views that can bring about productive and positive change for your restaurant. Yes, it’s true — conflict can be a good thing and can lead...
by Service That Sells | Apr 13, 2018 | Management
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
by Service That Sells | Apr 10, 2018 | Marketing
When you think “marketing,” you probably think about ways to bring new guests in the door. Diversifying your customer base does matter, but don’t forget about the guests you already have in your restaurant. Industry facts suggest that you may get more for your...
by Service That Sells | Apr 8, 2018 | Management
There’s no doubt about it – restaurant managers spend a lot of time talking. On any given shift, you likely have conversations or correspondence almost non-stop. You communicate with employees, customers, vendors, and the list goes on. If you had to guess, how many...
by Service That Sells | Apr 6, 2018 | Management
Take a good look at your to-do list. (And if you don’t have a to-do list, make one.) Then ask yourself, “Which of these tasks really requires my skills to complete and which ones can an hourly employee be taught to perform?” You can pick any one of the...
by Service That Sells | Apr 3, 2018 | Management
The great Robin Williams once said, “Spring is nature’s way of saying, ‘Let’s party!’” In the restaurant business, any cause for celebration can increase traffic and profits. You want nothing more than for guests to think about your restaurant first when they’re...
by Service That Sells | Apr 1, 2018 | Operations
We’ve all known temperamental cooks and chefs. They are indeed artists in their own right. But they are still employees and they need to help hold the line on the bottom line just like everyone else. Food costs are high on your overhead list, and your chef is your...
by Service That Sells | Mar 25, 2018 | Management
If you’ve worked in restaurants for any time at all, you know that the only predictable thing about this business is its unpredictability. Effective restaurant managers quickly learn to roll with the punches and handle unexpected circumstances. That type of...
by Service That Sells | Mar 20, 2018 | Human Resources, Training
Do you know what to do if harassment happens in your restaurant? More importantly, do your employees know what to do? As a baseline for your harassment training, you should know how harassment laws apply to your restaurant, how sexual harassment exists in restaurants,...
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