by Service That Sells | Apr 27, 2016 | Management
As a restaurant manager, you wear a lot of hats. You’re a boss, sure, but you’re also a leader. What’s the difference? A lot! Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few...
by Service That Sells | Apr 7, 2016 | Training
Let’s face it: the Absolut (or Stolichnaya or Grey Goose) tastes better than the house vodka. That’s why they cost more. Upgrading mixed drinks to premium drinks can boost your bar profits a little at a time… and create a better drink for your guests. Train your...
by Service That Sells | Mar 16, 2016 | Service & Sales, Training
One of the easiest ways to increase per-person check averages is to sell more desserts. Guests are dining out for a complete experience, not just a meal. Many times, they want to order dessert, they just need a little guidance to help them choose the perfect match for...
by Service That Sells | Feb 29, 2016 | Marketing
While many managers simply use the retail approach to pricing – take the cost of the item and divide it by your target food cost percentage to arrive at the selling price (i.e. ingredients costs of $2.50 / food cost target of 35 percent = menu price of $7.19), this...
by Service That Sells | Feb 7, 2016 | Management
When we think about building guest loyalty, we often bog ourselves down with external, uncontrollable factors—the hot new concept that just opened up down the street or the construction that’s blocking our entrance. Instead, our main focus should be, “What do...
by Service That Sells | Jan 13, 2016 | Service & Sales, Training
Want to increase bar profits? Language is a good salesperson’s best friend. Which of the following sales pitches would most effectively move you to purchase something: “What can I getcha?” or “Have you had a chance to look over our drink list? We’re famous for our...
by Service That Sells | Dec 29, 2015 | Service & Sales, Training
Train your servers and bartenders to think and act like salespeople. Why? Because they’ll make a lot more money. Which, in turn, will make them happier employees. It’s true ya know, money really can buy happiness! You’ll decrease turnover by teaching...
by Service That Sells | Dec 20, 2015 | Management
With January right around the corner, the outlook can be cold and bleak… and for many, we’re not just talking about the weather. Don’t worry, you can change the forecast for your restaurant. Look at the typically slower months of January and February as...
by Service That Sells | Dec 2, 2015 | Management
About 8 million employees — roughly 5 percent of the U.S. workforce — hold second jobs. Given the tight labor market in the hospitality industry, it’s not uncommon for hourlies to moonlight with other restaurants, possibly even your competitors. How you manage...
by Service That Sells | Nov 8, 2015 | Management
Don’t forget to also invest training time and money in the first salesperson your guests meet … your host or hostess. Host and hostess training is key to setting the stage for higher sales. For example, a hostess seats two of your guests and instead of saying,...
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