by Service That Sells | Apr 19, 2022 | Human Resources, Management, Service & Sales
It’s Saturday night and the place is hopping. The only people who aren’t moving are two servers who never showed up. Dishes are piling up, and guests are looking around hoping to be noticed by someone. What can you do to keep guests happy when your restaurant is...
by Service That Sells | Mar 22, 2022 | Service & Sales
Have you ever stopped to think about what “service” really means? Put simply, restaurant service is the manner in which the guest is treated. It’s a thing more often felt than seen. It’s a bit of a magic act, an illusion, a perceived value that accompanies the...
by Service That Sells | Mar 8, 2022 | Service & Sales
As more people return to working in the office, many full-service restaurants are finally experiencing a lunch rush again. Lunch-hour guests are often watching the clock carefully, and that requires a unique level of service. Are you and your staff prepared to get the...
by Service That Sells | Feb 22, 2022 | Service & Sales
You are in the business of serving customers, right? Well… sort of. While it’s true that your restaurant can’t be successful without delivering exceptional service, if that service doesn’t also generate sales, you’re not going to last long. If you want to increase...
by Service That Sells | Feb 8, 2022 | Service & Sales
Love is in the air this time of year, but is it in your restaurant? It should be, at least when it comes to you and your guests. Guest relationships don’t have to be complicated. Check out these three simple steps you and your staff can take to have successful,...
by Service That Sells | Jan 25, 2022 | Training
Credit card fraud is a scary topic for consumers. For restaurant owners, it’s a nightmare. Consumers pay for restaurant meals with credit or debit cards more than any other method. As card usage continues to go up, so does the risk of fraud. Credit card fraud can...
by Service That Sells | Jan 11, 2022 | Management
Nearly 30% of employees in restaurants and other foodservice businesses are under the age of 20. The restaurant industry is a popular starting point for many young people to get their feet wet in the working world. While teens’ enthusiasm for their first jobs can be...
by Service That Sells | Dec 7, 2021 | Service & Sales
Your servers probably don’t realize this, but they have the easiest sales job in the world. Salespeople in other industries have to spend time convincing customers that they really do want to buy something. That step is already done for your servers — guests...
by Service That Sells | Nov 9, 2021 | Management, Training
Customers who missed out on holiday dining last year are ready to celebrate this year — but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells...
by Service That Sells | Oct 26, 2021 | Human Resources, Management, Training
In the hustle and bustle of the restaurant business, conflict is part of the game. Conflict can happen within your team, with one of your employees, with a guest, or with a vendor. Conflict in the workplace isn’t always a bad thing. Productive conflict can lead to...
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