by Service That Sells | Jun 1, 2021 | Management, Training
Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...
by Service That Sells | May 10, 2021 | Human Resources, Management
Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...
by Service That Sells | Apr 26, 2021 | Service & Sales, Training
On a federal level, laws related to alcohol beverage service are fairly straight forward. The 21st amendment to the constitution repealed prohibition and handed over control of alcohol sales and distribution to the states. The feds took some of that control back with...
by Service That Sells | Apr 12, 2021 | Training
Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...
by Service That Sells | Mar 15, 2021 | Management
For full-service restaurants, alcohol sales can make up a significant portion of overall profits. For many operations, promotions related to alcohol (think happy hour and other drink specials) are a major draw for both new customers and regulars. While the promotional...
by Service That Sells | Mar 1, 2021 | Management
If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment in your restaurant, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you...
by Service That Sells | Feb 15, 2021 | Service & Sales
Restaurant service is much more than delivering hot food hot and cold food cold. Service is an invisible product. It’s what sets your restaurant apart from the competition and creates repeat business and referrals. Exceptional service takes hard work by everyone...
by Service That Sells | Feb 1, 2021 | Service & Sales
Guests love appetizers, and so should you. With restaurant capacity limited in many areas, it’s more important than ever to train servers to sell appetizers and other add-on items. There’s another benefit, too: unoccupied time passes slower than occupied...
by Service That Sells | Jan 18, 2021 | Service & Sales
You can train servers to take orders or you can motivate them to increase sales. When you start coaching salespeople instead of just training servers you’ll find that sales and service will improve. The most important thing to remember is that you can’t be everywhere...
by Service That Sells | Dec 30, 2020 | Management, Service & Sales, Training
It’s no secret that full-service restaurants rely on alcohol sales to make a profit. Recent changes to state laws have allowed many operations to sell alcohol as part of take-out and delivery orders. No matter how you’re serving alcohol to your guests, follow these 10...
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