by Service That Sells | Aug 9, 2016 | Human Resources, Management
There’s no time for errors in the restaurant business, although that doesn’t mean we don’t all make them from time to time. Customer loyalty is the key to long-term success, and to accomplish that we need to anticipate our customers’ needs, deliver better...
by Service That Sells | Sep 28, 2012 | Human Resources
When interviewing potential new servers, try asking questions that will uncover the applicant’s strengths and challenges… and find out what’s really behind that friendly smile. “Tell me about yourself.” Watch body language here. Is there eye contact? Smiling?...
by Service That Sells | Mar 11, 2012 | Human Resources
Attention restaurant managers! If you’re bending the rules for one low-performing employee, the rest of your staff will certainly notice. Low standards produce low morale and low performance levels throughout your operation. That’s why you can’t be afraid to correct...
by Service That Sells | Dec 3, 2011 | Human Resources
During the holiday season, we’re so busy making sure our customers are feeling the love, our employees are often left out. And that’s okay. Employees you want to keep want to be busy… they want to earn more tips, make the shift fly by and maybe get some overtime....
by Service That Sells | Jul 27, 2011 | Human Resources
Your employees will rarely perform above your expectations. That’s why you should keep raising them. Constant feedback will show your employees where they stand — and where they should be going. If you’re bending the rules for one low-performing employee, the rest of...
by Service That Sells | Feb 28, 2011 | Human Resources
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
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