by Service That Sells | May 30, 2017 | Training
Restaurant training is not a new concept. The history of the restaurant industry dates back to the Roman Empire and Ancient China. As long as there have been people needing to eat outside their own homes, there has been some form of a restaurant. And for as long as...
by Service That Sells | May 12, 2017 | Training
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
by Service That Sells | Apr 14, 2017 | Training
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
by Service That Sells | Apr 7, 2017 | Management, Training
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
by Service That Sells | Nov 28, 2016 | Training
When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
by Service That Sells | Nov 2, 2016 | Training
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
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