by Service That Sells | Jan 4, 2014 | Management
As a restaurant manager, you may think the restaurant business is anything but routine, that you spend your days putting out fires every 10 minutes. But along with all the unexpected events and challenges, there is a list of critical tasks that must take place like...
by Service That Sells | May 20, 2012 | Management
“Helllloooo!! Is there anybody in there?” It’s been a long night and you’re starting to feel like a parent. You’ve told the teen what to do and when to do it more times that you can count, but still Table 5 hasn’t been bussed and the dirty trays aren’t anywhere near...
by Service That Sells | Jun 5, 2011 | Management
As a restaurant manager, you’ve undoubtedly faced people issues. How you handled them – and continue to handle them – will have a profound impact on your entire waitstaff, not just the servers you’ve counseled. The last thing you want to do is promote turnover in your...
by Service That Sells | Feb 28, 2011 | Human Resources
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
by Service That Sells | Aug 29, 2010 | Management
It’s easy for one manager or several employees to overlook key tasks required for a successful close – and a successful close means a successful opening the following day. Start by listing each job position by category and add one for management. Then look at tasks...
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