by Service That Sells | Sep 12, 2023 | Training
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
by Service That Sells | Jul 18, 2023 | Management
Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What’s Caring Behavior? Many things, really. But all boiled down, it’s making guests feel important. Important enough to be:...
by Service That Sells | Nov 1, 2022 | Service & Sales
There’s no wrong time to sell wine and champagne, and there’s no better time than the holiday season. Historically, the majority of U.S. wine and champagne sales are made during the winter holiday season. But if you wait until the busy season to train your...
by Service That Sells | Sep 6, 2022 | Management
Happy hour can be a big draw for both your regular guests and new ones. But with the steep discounts you have to offer to get people in the door, is there really any money to be made? Of course there is! The key is to make the most of the people who come in during...
by Service That Sells | Aug 23, 2022 | Management
You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” to improve performance, everyone makes more money. You can use the same WII-FM strategy to improve training success....
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