by Service That Sells | Apr 22, 2018 | Management
Everything is fine. Customers are happy, employees are content… things are going well. So what’s missing? Maybe it’s that spark – that passion – that turns a job into a way of life. Your job as an operator is to build and feed that passion in your team members through...
by Service That Sells | Apr 13, 2018 | Management
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
by Service That Sells | Feb 18, 2018 | Training
Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...
by Service That Sells | Feb 13, 2018 | Management, Service & Sales
How important are appearance standards in your restaurant? Put yourself in your guests’ shoes. Imagine you walk up to a restaurant and see trash in the parking lot, a burned out light bulb above the door, dirt in the foyer, and a promotional poster for an event that...
by Service That Sells | Feb 9, 2018 | Training
Put Jon through appetizer sales training: Check. Have the new hostess read the orientation manual: Check. Show Sue how to rotate food in the walk-in: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong. Training...
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