by Service That Sells | Sep 6, 2015 | Service & Sales
You want more sales. Your servers want bigger tips. And your customers want better service… without being “nickel-and-dimed” to death. Small changes in your operation can help everyone get what they want. Get your team on board with an effective waitstaff...
by Service That Sells | Jul 24, 2015 | Management
Have you ever stopped to think about what “service” really means? What is it? Can it be defined? (Forget Webster; as far as we know, he never worked flipping burgers, mixing drinks, selling clothes, listing real estate, or checking in hotel guests.) We define service...
by Service That Sells | Jun 22, 2015 | Training
Product knowledge training is an important part of your overall restaurant training program. It’s not enough for your employees to simply know their products. They also have to use that product knowledge to make sales. The Top This! contest can be used during a...
by Service That Sells | Mar 23, 2015 | Management
It’s no secret that increasing the frequency of guest visits provides a tremendous boost to profitability. Learning and using guests’ names is the starting point to increasing visit frequency, then you can sweeten the VIP treatment by training your servers...
by Service That Sells | Nov 23, 2014 | Management
You might be thankful that, for once, nobody called in sick on Saturday night. You might appreciate the supplier who was actually on time with the right order. You might even be thankful the new entrée was a hit, the bar had a record night and nobody complained about...
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