by Service That Sells | Jun 28, 2022 | Management
It’s a crazy Saturday night. We’re barking at employees in the kitchen (“Taylor, why is Table 4 still sitting there with menus!?”), but when we slam out the swinging doors, we become a totally different person. We smile, laugh, nod, thank, and show all the...
by Service That Sells | May 17, 2022 | Management
An effective restaurant training program includes all the cycles of service, from the time a guest pulls into your parking lot to the time they drive away. Good service starts with solid host training. A standard host greeting goes something like this: “Two for...
by Service That Sells | Feb 22, 2022 | Service & Sales
You are in the business of serving customers, right? Well… sort of. While it’s true that your restaurant can’t be successful without delivering exceptional service, if that service doesn’t also generate sales, you’re not going to last long. If you want to increase...
by Service That Sells | Jan 25, 2022 | Training
Credit card fraud is a scary topic for consumers. For restaurant owners, it’s a nightmare. Consumers pay for restaurant meals with credit or debit cards more than any other method. As card usage continues to go up, so does the risk of fraud. Credit card fraud can...
by Service That Sells | Nov 9, 2021 | Management, Training
Customers who missed out on holiday dining last year are ready to celebrate this year — but is your restaurant ready for them? For servers with the right training, bottles of wine are an easy upsell for guests already ordering wine, and champagne nearly sells...
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