by Service That Sells | Feb 28, 2011 | Human Resources
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
by Service That Sells | Jan 3, 2010 | Human Resources
Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future.Take, for example, a person who returns change at a store’s register after getting back too much. He or she is likely to...
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